Standard Bank overcomes culture sho

Standard Bank overcomes culture shock
It is increasingly common for multinational businesses to send employees on international assignments but without the right cross-cultural skills staff will often struggle. Wayne Mullen, head of learning and development at Standard Bank discusses the impact that cultural challenges can have on employees relocating to another country. In order to be successful transferred employees must understand the host-country culture, he argues.
Colleagues from different countries might share similar professional knowledge and skills within a single international organization, but their ways of working, social skills, body language and ways of doing business are likely to be completely different. They may have different patterns of behavior which need to be understood and appreciated in order for everyone to work together successfully. For example, while it may be acceptable for Chinese office workers in Hong Kong to use the door-close button on a lift no matter how many people are also getting in, doing such a thing in London would make people extremely angry. It is common for South Africans to ask personal questions of their counterparts shortly after being introduced, while a British colleague may perceive this as impolite and inappropriate. Latin American’s need for personal space is much less than of their British colleagues.
Global companies should never underestimate the effect that culture can have on international assignments. Cultural awareness is much more than simply knowing about a country’s history and geography. It is about understanding how and why cultures work differently. It is also important to understand your own cultural make-up in order to work more effectively, maximize teamwork and strengthen global competence.
"The bank recognised that in order to harmonise working practices within its culturally diverse office, it needed to provide foreign workers with a meaningful understanding of British business culture and communication styles."
The Standard Bank Group operates in 38 different countries and its London office alone has 56 nationalities. This wide range of nationalities needs to communicate effectively in order to work as one team. The bank recognized that in order to harmonize working practices within its culturally diverse office, it needed to provide foreign workers with a meaningful understanding of British business culture and communication styles. It also needed to offer practical support which allowed employees to cope with the challenges of living and working in an unfamiliar environment; their reactions to day-to-day issues such as the weather, public transport and social etiquette are often the most visible manifestations of culture shock.
Standard Bank has engaged Communicaid,a Europeans culture and communication skills consultancy, to design a tailored training solution which introduces delegates to some of the key cultural differences that they are likely to face in the UK.

Resultados (francés) 1:

Standard Bank overcomes culture shockIt is increasingly common for multinational businesses to send employees on international assignments but without the right cross-cultural skills staff will often struggle. Wayne Mullen, head of learning and development at Standard Bank discusses the impact that cultural challenges can have on employees relocating to another country. In order to be successful transferred employees must understand the host-country culture, he argues.Colleagues from different countries might share similar professional knowledge and skills within a single international organization, but their ways of working, social skills, body language and ways of doing business are likely to be completely different. They may have different patterns of behavior which need to be understood and appreciated in order for everyone to work together successfully. For example, while it may be acceptable for Chinese office workers in Hong Kong to use the door-close button on a lift no matter how many people are also getting in, doing such a thing in London would make people extremely angry. It is common for South Africans to ask personal questions of their counterparts shortly after being introduced, while a British colleague may perceive this as impolite and inappropriate. Latin American’s need for personal space is much less than of their British colleagues.Global companies should never underestimate the effect that culture can have on international assignments. Cultural awareness is much more than simply knowing about a country’s history and geography. It is about understanding how and why cultures work differently. It is also important to understand your own cultural make-up in order to work more effectively, maximize teamwork and strengthen global competence."The bank recognised that in order to harmonise working practices within its culturally diverse office, it needed to provide foreign workers with a meaningful understanding of British business culture and communication styles."The Standard Bank Group operates in 38 different countries and its London office alone has 56 nationalities. This wide range of nationalities needs to communicate effectively in order to work as one team. The bank recognized that in order to harmonize working practices within its culturally diverse office, it needed to provide foreign workers with a meaningful understanding of British business culture and communication styles. It also needed to offer practical support which allowed employees to cope with the challenges of living and working in an unfamiliar environment; their reactions to day-to-day issues such as the weather, public transport and social etiquette are often the most visible manifestations of culture shock.La Standard Bank a engagé Communicaid, une culture européens et Conseil en communication compétences, pour concevoir une solution de formation sur mesure qui présente certains des principaux culturel délégués des différences qui risquent de faire face au Royaume-Uni.

Resultados (francés) 2:

Standard Bank surmonte le choc culturel
Il est de plus en plus courant pour les entreprises multinationales d'envoyer des employés sur des missions internationales, mais sans droit personnel de compétences interculturelles souvent lutter. Wayne Mullen, chef de l'apprentissage et du développement chez Standard Bank discute de l'impact que les défis culturels peuvent avoir sur les employés qui déménagent dans un autre pays. Afin d'être employés transférés avec succès doivent comprendre la culture du pays d'accueil, soutient-il.
Des collègues de différents pays pourraient partager des connaissances et des compétences professionnelles similaire au sein d'une seule organisation internationale, mais leurs méthodes de travail, les compétences sociales, le langage du corps et des façons de faire entreprises sont susceptibles d'être complètement différent. Ils peuvent avoir différents modes de comportement qui doivent être compris et apprécié pour que tout le monde à travailler ensemble avec succès. Par exemple, alors il peut être acceptable pour les travailleurs de bureau chinois à Hong Kong d'utiliser le bouton de porte-close sur un ascenseur, peu importe combien de personnes sont également entrer, faire une telle chose à Londres rendrait les gens très en colère. Il est commun pour les Sud-Africains à poser des questions personnelles de leurs homologues peu après avoir été mis en place, tandis qu'un collègue britannique peut percevoir cela comme impoli et inappropriée. Le besoin de l'Amérique latine pour l'espace personnel est beaucoup moins que leurs collègues britanniques.
Les entreprises mondiales devraient jamais sous-estimer l'effet que la culture peut avoir sur les affectations internationales. Sensibilisation à la culture est beaucoup plus que simplement savoir sur l'histoire et la géographie d'un pays. Il est de comprendre comment et pourquoi les cultures fonctionnent différemment. Il est également important de comprendre votre propre maquillage culturel afin de travailler plus efficacement, d'optimiser le travail d'équipe et de renforcer la compétence mondiale.
"La banque a reconnu que, dans le but d'harmoniser les méthodes de travail au sein de son bureau de la diversité culturelle, il avait besoin pour communiquer aux travailleurs étrangers une compréhension significative des styles de la culture et de la communication d'affaires britanniques. "
Le standard Bank Group opère dans 38 pays différents et de son bureau de Londres seul a 56 nationalités. Ce large éventail de nationalités a besoin de communiquer efficacement afin de travailler comme une seule équipe. La banque a reconnu que, dans le but d'harmoniser les méthodes de travail au sein de son bureau de la diversité culturelle, il avait besoin de fournir aux travailleurs étrangers avec une compréhension significative des styles de la culture et de la communication d'affaires britanniques. Elle devait également offrir un soutien pratique qui permet aux employés de faire face aux défis de la vie et de travail dans un environnement inconnu; leurs réactions aux problèmes au jour le jour, tels que la météo, les transports publics et l'étiquette sociale sont souvent les manifestations les plus visibles de choc culturel.
Standard Bank a engagé Communicaid, une Européens culture et les compétences de conseil en communication, de concevoir une solution de formation sur mesure qui introduit les délégués à certaines des différences culturelles clés qu'ils sont susceptibles de faire face au Royaume-Uni.